GodisaGeek AU · Account and offer guide
Export game history and round records
A useful game-history record connects a stake, result and round identifier. That makes it possible to distinguish a single complex feature from several unrelated paid spins.
View partner site ↗Four fields to keep together
| Required detail | Action | What the record should establish |
|---|---|---|
| Round identifier | Identify the starting record | Keep the original label and its amount, currency or event identifier. A rewritten summary can omit the unit that makes the value comparable. |
| Stake and gross return or net change | Apply the actual condition | Use the condition attached to this specific transaction or offer. Record the calculation basis and the point at which the condition is evaluated. |
| Full game title | Compare the matching result | Compare the outcome with the same category in the account record. A pending entry and a settled entry may describe different stages of one event. |
| Timestamp and timezone | Keep the unresolved item precise | If this field is absent, ask for it directly and retain the answer with the corresponding reference. This makes the next comparison reproducible. |
These fields form one compact comparison record. Keep them together with the date and the relevant transaction, offer or case reference. That prevents a condition from one version being attached to a result from another. When a service changes its wording, the saved record also shows which condition was visible for the event being discussed.
The detail that changes the comparison
Some histories show gross returns and stakes in separate columns; others show only net change. Choose one interpretation before adding values. A return that includes the original stake must not be counted again as pure profit.
Retain the exact game title and timezone with any exported or copied record. A truncated title or local time without timezone can make a support investigation ambiguous when several games were open.
A worked comparison
Example conditions
For a round with an A$2 stake and an A$7 gross return, net change is A$5. If a history already reports +A$5 net, subtracting the A$2 stake again would produce an incorrect A$3.
Use the same assumptions on both sides of the comparison. If one proposal uses a different currency, period or balance category, translate that difference explicitly before comparing its result. A numerical example answers the arithmetic question; the written terms answer whether those inputs apply to the account.
For an actual record, keep the original amount and the calculation alongside the result. Rounding can be applied at different stages, particularly with percentage charges, exchange quotes and reward points. When a small difference remains, the rounding rule is a more useful next question than replacing the source figure with an estimate.
Use a consistent accounting basis
Choose a starting balance and a precise interval. Distinguish settled transactions from pending holds, and gross returns from net changes. If a history already reports the net result of a round, subtracting its stake again creates an error. A simple ledger is often enough to reveal which category needs clarification.
Use identifiers rather than dates alone to connect records. Several payments or rounds can share the same date and amount. A bank reference, cashier order and game round ID identify different stages. Preserve each in its own column and state which stage is unresolved when asking for an explanation.
Connect the interface to the record
Identify what the user sees, which action it describes and where the result is recorded. A game screen, promotion panel and cashier can display related but different information. The most useful interface explanation follows one action across those screens instead of judging a layout only by its appearance.
For an unresolved result, preserve the exact title, relevant timestamp and identifier. A cropped image can help locate a control, but a complete record explains the amount and status. Keep those evidence types together when comparing the experience or asking the account service for clarification.
Practical questions
Is a large win animation enough to reconcile a balance?
The settled round record provides the amount and accounting basis needed for reconciliation.
What information makes this comparison usable?
Keep round identifier, stake and gross return or net change, full game title, and timestamp and timezone in the same record. Those fields connect the headline condition to an identifiable account event.
Does an example establish the current account terms?
The examples explain a calculation or decision with stated assumptions. The current offer, cashier quote or account response supplies the applicable figures. Keep that source with the date and reference used for the comparison.
Related decisions
Use the comparison above to read the current account details and available options on the partner site.
Open partner site ↗Reference for this decision
This guide explains account terminology and hypothetical calculations. No operator-specific processing time, supported payment route or live reward is inferred from the example.
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